Refunds and Returns Policy
Last Updated: March 25, 2024
1. Returns and Refunds
At Minda Crystals, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward returns and refunds process.
2. Eligibility
To be eligible for a return and refund, the following conditions must be met:
- You must initiate the return within 30 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The item must be a physical product purchased directly from mindacrystals.com.
3. Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at mindacrystals@gmail.com within 30 days of receiving your order.
- Provide your order number, the reason for the return, and any relevant details.
- Our customer support team will provide you with instructions on how to return the item.
4. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely. We are not responsible for any items lost or damaged during the return shipping process.
5. Refund Process
Once we receive your returned item and verify that it meets our return eligibility criteria, we will process your refund. Refunds will be issued to the original method of payment used for the purchase. Please allow [number] business days for the refund to appear in your account.
6. Exchanges
We do not offer exchanges at this time. If you would like a different item, please initiate a return for the unwanted item and place a new order for the desired item.
7. Non-Refundable Items
Certain items may be non-refundable due to hygiene or safety reasons. These items will be clearly marked as non-refundable on the product page.
8. Contact Us
If you have any questions about our refunds and returns policy, please contact our customer support team at: Email: mindacrystals@gmail.com
Address: Av Joan Miro 14, Torremolinos, 29620, Spain
This refunds and returns policy aims to provide clarity and transparency while ensuring a fair process for both our customers and our business. If you have any further questions or concerns, please don’t hesitate to reach out to us.